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Terms and Conditions

The following terms and conditions apply to all bookings made unless otherwise stated by specifc operators.

Amendment Fees

An amendment fee of $25 will be charged for all changes to confirmed bookings.

Booking Conditions


24 Hour Operator
More than 21 days prior to arrival: Confirmation deposit of one nights accommodation within 24 hours of booking.
- Balance due 21 days prior to arrival date
- Within 21 days of arrival: Full payment at the time of confirmation

Gold Star Operator

- Full payment at the time of booking
- All Accommodation Providers

Tours & Entertainment

All bookings: Full payment at the time of confirmation

Cancellation Conditions


More then 21 Days prior to arrival: Cancellation fee of $25.00
- 21 – 7 days prior to arrival: One nights accommodation
- Within 7 days of arrival date: No refund


More than 7 days prior to departure: Cancellation fee of $25.00
- Within 7 days: No refund unless cancelled by the operator

- No refunds or exchange of tickets.

Please Note:

Product descriptions and pictures are generally provided by the suppliers. Facilities may change from time to time. Pictures may not show the particular room, décor, view or other specifications included in your booking.

Port Stephens Visitor Information Centre is not itself a transport, tour or accommodation provider. When making arrangements we act only on behalf of accommodation providers and tour operators.