COVID-19 (Coronavirus)
Industry Support

With the current challenges facing our tourism industry and uncertainty on what the next 6-12 months will look like for global travel, it’s now more than ever that we need to band together and look after one another.

Please don't hesitate to reach out to our team email: [email protected] phone: 02 4981 2964 or the Port Stephens Council Business Support team email: [email protected] phone: 0428 115 124.


  • Current Travel Advice

    International Travel

    All passengers who arrive in Australia will go into mandatory quarantine in hotels for 14 days.

    There is a 'do not travel' ban on Australians travelling overseas. You can’t leave Australia unless you get an exemption from the Department of Home Affairs. Find out more on its Leaving Australia page.

    What you need to know about self-isolating.

    Domestic Travel
    States and territories can apply their own restrictions, including closing their state borders and additional quarantine requirements.

    Click here to find out more about restrictions in your state or territory

    Travel Updates
    For the latest Australian travel restrictions, visit the Department of Home Affairs or Department of Health

    For advice on travelling outside of Australia, visit Smart Traveller

  • Self - Isolation

    Self-isolation means you must stay at home for 14 days. You must self-isolate if you have COVID-19, or you have been in close contact with a confirmed case of COVID-19, or you arrived in Australia after midnight on 15 March 2020.

    How to self-isolate information.


  • Port Stephens Visitor Information Centre

    We are following the advice and regulations set out by the Australian GovernmentNSW Department of Health and the NSW Government

    For all visitors to Port Stephens we ask you to follow the Government guidelines currently in place regarding travel, social gatherings and social distancing.

    We will try and keep as up to date as possible, however things are changing on a daily and sometimes an hourly basis

    The Port Stephens Visitor Information Centre is now open to the public, our team are available 9:00am-4:00pm daily (Monday to Sunday) to help with any enquiries you may have. We ask all visitors entering the centre to sanitise their hands on arrival, follow the social distancing measures in place and do not enter if you have any of the COVID symptoms. You can also phone directly on 1800 808 900 or email [email protected]

    For all general travel enquiries relating to the current COVID-19 (coronavirus) pandemic please visit the Smart Traveller Site


  • Latest Information

    For the current information on health recommendations, visit NSW Health and Australian Government Department of Health.

    For further health advice and downloadable assets on being prepared for COVID-19, protecting yourself and others from getting sick and coping with stress during the outbreak. Information and downloads are available here. 

    If you have any health questions regarding COVID-19, you can call the National Coronavirus Helpline on 1800 020 080. Healthdirect have resources that can answer your Frequently asked questions (FAQs) 

  • About COVID-19 (Coronavirus)

    Advice on the COVID-19 (coronavirus) infection for people living, working and visiting NSW.

    What you need to know about the virus, statistics, confirmed cases, symptoms and getting tested.

    The NSW Government has put together a simple 'find the facts'.

    Learn about the symptoms of COVID-19, how it's spread and what to do if you're feeling unwell.

    How to protect yourself and others from Coronavirus. 


  • Business Closures and Restrictions

    You can find some common FAQ’s here about the current rules.

    Businesses impacted by COVID-19 can call the hotline 13 28 46.

  • Public Gatherings

    The NSW Minister for Health and Medical Research has issued public health orders to deal with the public health risk of COVID-19 (coronavirus). 

    Public gatherings and social occasions significantly increase the risk of COVID-19 spreading.

    Rules for public gatherings and social gatherings differ between states and territories. Click here to find out more.


  • Port Stephens Council COVID-19 Business Support

    In response to the issues facing our local business community as a result of COVID-19 (coronavirus), Council has established a Business Support Service to connect business with information on government support, advice and professional services.

    Call our Small Business Support Hotline on 02 4988 0255 or email [email protected] and our team will help connect you with the advice you need.

  • Industry News - Destination NSW & Tourism Australia

    It is a challenging time and the tourism industry is being widely impacted by measures introduced to control the spread of COVID-19.

    Destination NSW will provide regular updates to keep industry informed via this website, our industry newsletter Insights (with frequency increased to twice weekly - Wednesday and Friday), and Destination NSW’s social media channels (LinkedIn, Facebook and Twitter).

    In response to the coronavirus pandemic, Tourism Australia is hosting a series of weekly webinars with different guest speakers. Please subscribe to Essentials to get updates on how to register for future webinars. 


  • Australian Government Support

    Supporting households and businesses through the period ahead, the Australian Government has now announced a second set of economic responses on 22 March 2020, after the initial economic response on 12 March, 2020. 

    The Government's economic response targets three areas: 

    1. Supporting individuals and households 
    - Income support for individuals
    - Payments to support households
    - Temporary early release of superannuation
    - Temporarily reducing superannuation minimum drawdown rates
    - Reducing social security deeming rates

    2. Support for businesses
    - Boosting cash flow for employers
    - Temporary relief for financially distressed businesses
    - Increasing the instant asset write-off
    - Backing business investment
    - Supporting apprentices and trainees

    3. Supporting the flow of credit
    - Support for immediate cash flow needs for SMEs (small and medium enterprise).
    - Quick and efficient access to credit for small business
    - Supporting the flow and reducing the cost of credit
    - Support for non-ADI and smaller ADI lenders in the securitisation market
    - Ensuring banks are well placed to lend

    Visit the Australian Treasury Economic Response to the Coronavirus for detailed information.

  • NSW Government Support

    $2.3 billion health boost and economic stimulus.

    This package has two key components — $700 million in extra health funding and $1.6 billion in tax cuts to support business and jobs. 

    The key elements of the NSW COVID-19 package are available to read in full detail.

  • Wage Subsidies for Apprentices & Trainees

    Eligible employers can apply for a wage subsidy of 50% of the apprentice’s or trainee’s wage for up to 9 months from 1 January 2020 to 30 September 2020. Where a small business is not able to retain an apprentice, the subsidy will be available to a new employer that employs that apprentice.

    Visit the Australian Government supporting apprentices and trainees for more information.

  • Early Access to Superannuation

    Eligible individuals affected by the coronavirus can access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. You will be able to apply for early release of your superannuation from mid-April 2020.

    Individuals will not need to pay tax on amounts released and the money they withdraw will not affect Centrelink or Veterans’ Affairs payments.

    Early access to superannuation details can be found here.

  • Cashflow Boost

    The cashflow boost will assist businesses to manage cashflow challenges and help businesses retain their employees. 

    The Government is providing up to $100,000 to eligible small and medium sized businesses, and not-for-profits (including charities) that employ people, with a minimum payment of $20,000. The payment will provide cash flow support to businesses with a turnover of less than $50 million that employ staff.

    The ATO will deliver the payment as a credit to your business upon lodgment of your activity statements. Where this places the business in a refund position, the ATO will deliver the refund within 14 days. The payment will be tax free. 

    For more information, visit the Australian Government Business website - Boosting cash flow for employers.

    Cash flow assistance for business fact sheet.

  • Economic Response Fact Sheets

    Last updated Sunday 22 March 2020 -  Easy to read factsheets

    Income support for individuals fact sheet.

    Payments to support households fact sheet.

    Temporary early release of superannuation fact sheet. 

    Temporarily reducing superannuation minimum drawdown rates fact sheet.

    Boosting cash flow for employers fact sheet.

    Temporary relief for financially distressed businesses fact sheet.

    Increasing the instant asset write-off and backing business investment fact sheet.

    Supporting apprentices and trainees fact sheet.

    Support for Coronavirus-affected regions and communities fact sheet.

    Supporting the flow of credit fact sheet.

  • Assistance from Financial Sector

    If you are having some financial difficulty Australian banks have hardship teams ready to help. If you’re dealing with the impact of the COVID-19 pandemic there are practical ways your bank can help. The type of assistance will depend on individual circumstances.

    Australian banks will defer loan repayments for small businesses affected by COVID-19 for six months. 

    If your small business has been impacted by the coronavirus pandemic and lock downs, contact your bank online today.

    The Australian Banking Association has a list of small business FAQs.

    Assistance can  include:

    • A deferral of scheduled loan repayments
    • Waiving fees and charges
    • Interest free periods or no interest rate increases
    • Debt consolidation to help make repayments more manageable.