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Moonshadow - TQC Cruises

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Cancellation Policy

BOOKING AND CANCELLATION POLICY
Should a cruise not operate for any reason passengers will be offered an alternative day of travel or a refund will be authorised. Tentative bookings are held for 7 days unless otherwise advised. At the time of booking a cruise you must pay for it in full. Standard Cruises a travel voucher or refund with more than 24 hours' notice. 100% cancellation charge within 24 hours of departure time. Pre-booked catered cruises 50% cancellation charge within 48 hours of departure time. A travel voucher or refund with more than 48 hours’ notice. 100% cancellation charge within 24 hours of departure time. Any amendments to bookings will incur a $10 administration fee. Tickets are non-transferable and non-refundable unless authorised by MSTQC Cruises prior to cruise departure. Moonshadow TQC Cruises reserve the right if we consider it necessary to substitute vessels without notice. We will endeavour to provide a similar quality substitute vessel.

Terms and Conditions of Travel The passenger acknowledges that during the cruise the vessel will be and will remain under the absolute control of the company and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel. Moonshadow TQC reserves the right to refuse entry of a passenger on the vessel. It is also at the Master’s sole discretion to require a passenger to disembark the vessel. Moonshadow TQC reserve the right to cancel or abandon the cruise either prior to or during the cruise if the Company or Master of the vessel considers that the cancellation is necessary for reasons of weather or in the interest of the safety and well-being of the vessel its passengers and crew. The Company will not be held liable for any loss or expense incurred by the passengers caused by such substitution or cancellation. Moonshadow TQC does not accept any liability in contract or in tort for any injury damage loss delay additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or are not preventable by reasonable diligence on our part including but not limited to; war civil disturbance fire flood unusually severe weather acts of God acts of Government or of any authorities or failure of machinery (including vessel engines) or equipment or industrial action. Please note smoking is not permitted on any of our cruises. Please be aware minimum passenger numbers can apply for cruises. Risk Warning Care is taken to ensure your safety whilst on board this vessel. However be warned that there are inherent risks by being aboard any vessel including but not limited to movement of the vessel unpredictable sea conditions unfamiliar design features such as stairs coamings and water on decks slides boom nets ancillary equipment used and/or from the vessel etc. Entry onto this vessel is at your own risk. Neither the owner Master nor any members of the crew will be liable for any injury to passengers or damage to passenger's property however occurs. Fares and itinerary are always subject to variation without notice. Moonshadow TQC Pty Ltd reserves the right to cancel or vary the cruise specified and reserves the right to refuse to carry any passenger without stating any specific reason. A Moonshadow TQC Cruises family ticket is valid for 2 Adults and 2 Children. The child is between the ages of 4-14 years old. Infant is between the ages of 0-3 years. Concession rate includes full-time students and Australian seniors/old age pensioners upon presentation of student or seniors card. Once onboard a Moonshadow TQC Pty Ltd vessel all persons are under the authority of the vessel’s Captain and Company Management and are expected to conduct themselves in a socially acceptable manner. The law is clear about the “Responsible Service of Alcohol” and licensed venues are entitled to refuse service to people who are intoxicated quarrelsome or disorderly. Moonshadow TQC Pty Ltd reserves the right to return to the dock and disembark any disorderly passengers without a refund. Passengers must not bring any alcoholic beverages or illegal substances onto the vessel. ID may be required to purchase alcoholic beverages. These terms are an integral part of the contract between passengers and Moonshadow TQC Pty Ltd. When your booking/ticket is confirmed it will be deemed at all times that you have read understood and accepted the conditions hereof and agreed to the terms herein contained.