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1800 808 900
Port Stephens
1800 808 900
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The Retreat Port Stephens

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Cancellation Policy

Individual Cabins & Bungalows bookings Refunds on deposits less a $50 cancellation fee are only possible if: A) Cancellations are made in writing or email, more than 10 weeks prior to arrival date. If this advice is received more than 10 weeks prior to arrival date, then a full refund is possible less the cancellation fee. B) Cancellations are made less than 10 weeks prior to arrival but more than 3 weeks prior to arrival. We need to re-book the same building for the same price and dates. Once this has happened then a full refund is due less the cancellation fee. If we are unable to re-book the building then the deposit is non refundable. C) Cancellations less than 21 days prior to arrival - nil refund. If cancellations are less than 21 days prior to arrival then all monies that have been paid for are non refundable. Group bookings and multiple building bookings Refunds on deposits less a $100 cancellation fee are only possible if: A) Cancellations after deposit has been paid. We need to re-book the same building for the same price and dates. Once this has happened then a refund is due less cancellation fee. If we are unable to re-book the building then the deposit is non refundable. B) Cancellation less than 21 days prior to arrival nil refund. If cancellations are less than 21 days prior to arrival then all monies that have been paid for non refundable. High Peak Times (High Peak times are mid December to the end of January, Easter School Holidays and all Public Holidays and Long Weekends) There are no refunds for cancellations of any bookings over these periods.