The Anchorage Port Stephens

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Cancellation Policy

Property cancellation policy STANDARD BOOKINGS - CANCELLATION / AMENDMENT • Should you cancel or amend your reservation with-in 72 hours of your arrival date a 100% cancellation fee of the total package is applicable. • Should you amend your booking during your stay and depart early a 100% cancellation fee will apply to remaining package charges. • Full payment will be processed to your nominated credit card 72 hours prior to arrival. Unfortunately debit cards are not accepted*  • All changes and / or cancellations to bookings must be communicated in writing to [email protected]. PROMOTIONS & SPECIAL DATE BOOKINGS - CANCELLATION / AMENDMENT 7 DAYS (EASTER, KING'S BIRTHDAY, LABOUR DAY LONG WEEKEND and JANUARY excluding PEAK period dates and all bookings that fall within these dates).  • Should you cancel or amend your reservation within 7 days of your arrival date a 100% cancellation fee of the total package is applicable. • Should you amend your booking during your stay and depart early a 100% cancellation fee will apply to remaining package charges. • Full payment of accommodation charges is required 7 days prior to arrival. Please contact the property directly to organise this payment. • All changes and / or cancellations to bookings must be communicated in writing to [email protected]. PEAK SEASON BOOKINGS - CANCELLATIONS / AMENDMENTS 30 DAYS (From Dec 21, 2024 to Jan 11, 2025 and from Dec 19, 2025 to Jan 10, 2026) inclusive and all bookings that fall within these dates. • Should you cancel or amend your reservation within 30 days of your arrival date a 100% cancellation fee of the total package is applicable. • Should you amend your booking during your stay and depart early a 100% cancellation fee will apply to remaining package charges. • Full payment of accommodation charges is required 30 days prior to arrival. Please contact the property directly to organise this payment. • All changes and / or cancellations to bookings must be communicated in writing to [email protected]. NON-REFUNDABLE BOOKINGS -CANCELLATION • Full payment of accommodation charges will be processed to your nominated credit card at the time of booking.  • Amendments to Non-refundable Bookings are not permitted. • For Non-refundable Bookings, if you cancel your booking at any time after it is made there a 100% cancellation fee will apply.